Legal
Privacy Policy
Important notice regarding text messaging data
We do not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information we collect
Personal information
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-personal information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer communication
- Records of inquiries and service requests, including messages sent through our website chat
- Recordings and transcripts of calls answered by our AI receptionist
- Appointment details and preferences
- Service history and feedback
2. How we use your information
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS messaging & compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-in & consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-out instructions
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message frequency & content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & support
- Reply "HELP" for assistance or contact us at [email protected]
- Customer support is available during regular business hours
Carrier information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS data protection statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information sharing & disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service providers
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, phone, chat and messaging platforms)
- SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business transfers
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data security
We implement and maintain reasonable security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls, regular security reviews, employee training on data protection, breach notification in line with applicable laws, and secure backups. No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Cookies & tracking technologies
We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit some features of our website.
7. Your rights & choices
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking "unsubscribe" in our emails
- Opt out of SMS messages by replying "STOP"
- Request information on how we process your data
- Withdraw consent at any time for future communications
To exercise these rights, contact us using the details in Section 10.
8. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by AI For Home Services.
9. Changes to this policy
We may update this policy periodically. The latest version will always be available on our website with its effective date.
10. Contact us
Nicole Knows AI LLC dba AI For Home Services
2518 Double Oaks Road, Charlotte, NC 28206
Phone: (704) 989-3710
Email: [email protected]
Website: aiforhomeservices.co
By using our website and services, you consent to this Privacy Policy.